技术文章 - CS431360
安装“Oracle 配置实用程序”(OCU) 失败，出现错误“ORA-28864：SSL 连接正常关闭 TNS-12560：TNS：协议适配器错误 TNS-00542：SSL 握手失败”
已修改: 15-Nov-2024
适用于
- Windchill PDMLink 12.1
说明
安装OCU失败并出现错误：
Starting tnslsnr: please wait... TNSLSNR for 64-bit Windows: Version 19.0.0.0.0 - Production System parameter file is C:\source\WINDOWS.X64_193000_db_home\network\admin\listener.ora Log messages written to C:\source\WINDOWS.X64_193000_db_home\log\diag\tnslsnr\QADBServer\listener\alert\log.xml Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcps)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=2484))) Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=1521))) Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCPS)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=2484))) ORA-28864: SSL connection closed gracefully TNS-12560: TNS:protocol adapter error TNS-00542: SSL Handshake failed 64-bit Windows Error: 28864: Unknown error Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=1521))) STATUS of the LISTENER ------------------------ Alias LISTENER Version TNSLSNR for 64-bit Windows: Version 19.0.0.0.0 - Production Start Date 12-NOV-2024 10:20:19 Uptime 0 days 0 hr. 0 min. 6 sec Trace Level off Security ON: Local OS Authentication SNMP OFF Listener Parameter File C:\source\WINDOWS.X64_193000_db_home\network\admin\listener.ora Listener Log File C:\source\WINDOWS.X64_193000_db_home\log\diag\tnslsnr\QADBServer\listener\alert\log.xml Listening Endpoints Summary... (DESCRIPTION=(ADDRESS=(PROTOCOL=tcps)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=2484))) (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=1521))) Services Summary... Service "CLRExtProc" has 1 instance(s). Instance "CLRExtProc", status UNKNOWN, has 1 handler(s) for this service... Service "orcl" has 1 instance(s). Instance "orcl", status UNKNOWN, has 1 handler(s) for this service... The command completed successfully output: exit code: 0 DEBUG 12-11-2024 10:20:23 - checkStreams: product_log_file_name = OCU_PtcInstall.log DEBUG 12-11-2024 10:20:23 - checkStreams: ia_product_log_file_name = OCU_InstallLog.xml DEBUG 12-11-2024 10:20:23 - --- Start: com.ptc.windchill.ocu.install.SearchErrors @ 792516391 ----- DEBUG 12-11-2024 10:20:23 - Product install dir is C:\ptc\Windchill_12.1\ocu. DEBUG 12-11-2024 10:20:23 - Fixing up variable arrays... DEBUG 12-11-2024 10:20:23 - Done fixing up variable arrays. DEBUG 12-11-2024 10:20:23 - CHOSEN_INSTALL_SET=Custom DEBUG 12-11-2024 10:20:23 - CHOSEN_INSTALL_FEATURE_LIST=createDB,createSCHEMA DEBUG 12-11-2024 10:20:23 - Setting variable WC.validationFailed=null. DEBUG 12-11-2024 10:20:23 - Installer Log File:C:\ptc\Windchill_12.1\ocu\installer\logs\OCU_PtcInstall.log DEBUG 12-11-2024 10:20:23 - OCU found error at line 1227 in file C:\ptc\Windchill_12.1\ocu\installer\logs\OCU_PtcInstall.log DEBUG 12-11-2024 10:20:23 - Unsuccessful message was found. Installation may have Failed!!! DEBUG 12-11-2024 10:20:23 - Please examine oracle installation log for details DEBUG 12-11-2024 10:20:23 - Found error on line numbers listed above, in log file: C:\ptc\Windchill_12.1\ocu\installer\logs\OCU_PtcInstall.log
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