技术文章 - CS394287

收到错误页面“系统当前遇到身份验证配置错误”。登录 ThingWorx Navigate 时

已修改: 02-Jan-2024   


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适用于

  • Windchill Navigate (formerly ThingWorx Navigate) 9.3 to 9.4

说明

  • 使用单点登录( SSO ) 登录 ThingWorx Navigate 时出现以下错误

The system is currently encountering an authentication configuration error.

Close the browser and try to login again. If the problem persists, contact your system administrator. 
认证错误.png
  • ThingWorx 应用程序日志报告以下错误:
2023-06-06 02:44:23.210+0000 [L: ERROR] [O: c.t.w.c.ThreadLocalContext] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] <---- Unable to restore security context : security context stack was empty
\[U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] Could not handle request
  • ThingWorx 错误日志报告以下错误:
 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] <---- Unable to restore security context : security context stack was empty 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] com.thingworx.common.utils.ThreadPoolUtilities.getCurrentThreadCallStack:11_com.thingworx.webservices.context.ThreadLocalContext.popSecurityContextEntry:693_com.thingworx.webservices.context.ThreadLocalContext.clearSecurityContext:223_com.thingworx.security.authentication.sso.ThingworxSSOAuthenticatorFilter.doFilter:100_org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter:346_com.ptc.eauth.identity.saml2.SAMLProcessingDoChainBeforeSuccessFilter.successfulAuthentication:37_com.thingworx.security.authentication.sso.SSOSAMLProcessingDoChainBeforeSuccessFilter.successfulAuthentication:49_org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter:233_org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter:213_org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter:346_org.springframework.security.oauth2.client.filter.OAuth2ClientContextFilter.doFilter:64_org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter:346_org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter:110_org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter:80_org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter:346_org.springframework.security.saml.metadata.MetadataGeneratorFilter.doFilter:87_org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter:346_org.springframework.security.web.FilterChainProxy.doFilterInternal:221_org
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] [ Failed to utilize the SSO component for authentication ][ com.thingworx.security.authentication.AuthenticatorException: com.thingworx.common.exceptions.InvalidRequestException: Authentication failed: Please make sure the credentials are correct. 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] Could not handle request 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] errorMessage: [Unauthorized], statusCode: [401] 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-9] [ com.thingworx.security.authentication.AuthenticatorException: com.thingworx.common.exceptions.InvalidRequestException: Authentication failed: Please make sure the credentials are correct. ]
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