技术文章 - CS380025

Windchill 方法服务器日志中出现错误“wt.org.UserNotFoundException: 用户未找到:未知用户名:“Administrator””。

已修改: 22-Dec-2025   


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适用于

  • Windchill PDMLink 11.1 to 13.0

说明

  • 无法登录 Windchill UI
  • 升级后,启动 Windchill 时显示错误消息“设置管理员失败(如果是安装则没问题) ”。
  • 无法登录 Windchill,出现以下错误。
 wt.util.WTRuntimeException: wt.util.WTException: Can't invoke public static com.ptc.core.ui.validation.UIValidationResultSet com.ptc.netmarkets.roleAccess.NmRoleAccessHelper.getDisplayStatusSet(wt.org.WTUser,wt.inf.container.WTContainer,java.util.Collection) throws wt.util.WTException Nested exception is: java.lang.reflect.InvocationTargetException; nested exception is: wt.util.WTException: Can't invoke public static com.ptc.core.ui.validation.UIValidationResultSet com.ptc.netmarkets.roleAccess.NmRoleAccessHelper.getDisplayStatusSet(wt.org.WTUser,wt.inf.container.WTContainer,java.util.Collection) throws wt.util.WTException Nested exception is: java.lang.reflect.InvocationTargetException
  • 重启 Windchill 时,MethodServer 日志中充斥着以下错误。
 INFO [main] wt.pom.properties - Connection: datastore=Oracle(Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production
Version 19.16.0.0.0) jdbcVersion=4.2 driver=Oracle JDBC driver(18.3.0.0.0) driverVersion=18.3
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
ERROR [main] wt.audit.StandardAuditService - Project Audit Service: failed to set Administrator (ok if installation)
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
INFO [main] wt.system.err - Paging Queue: failed to set Administrator (ok if installation)
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
INFO [main] wt.system.err - WTContainer service: failed to set Administrator (ok if installation)
......
......
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
ERROR [main] wt.fv.StandardFvService - wt.fv.StandardFvService: failed to set Administrator (ok if installation)
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
INFO [main] wt.system.err - wt.replication.senderService: failed to set Administrator (ok if installation)
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
ERROR [main] wt.wrmf - wrmf.delivery.ShippingService: failed to set Administrator (ok if installation)
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
ERROR [main] wt.workflow.forum.StandardForumService - StandardForumService : failed to set Administrator (ok if installation)
INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
......
......
INFO [Full Synchronization of Team and Group Execution Thread] wt.org.StandardOrganizationServicesManager - User Authentication Monitor
INFO [Full Synchronization of Team and Group Execution Thread] wt.system.err - Error running FullRoleGroupSynchThread:
INFO [Full Synchronization of Team and Group Execution Thread] wt.system.err - (wt.session.sessionResource/1) wt.org.UserNotFoundException: User not found: unknown user name: "Administrator".
  • 重新托管后, wcadmin无法登录 Windchill
  • 创建对象时,出现以下错误:
     "user not found: unknown user name:"Administrator"

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