技术文章 - CS348291
升级到 ThingWorx 9.1.3、9.1.4 或 9.2.0 时收到错误“安装宽限期已结束”
已修改: 11-Apr-2025
适用于
- ThingWorx Platform 9.1 SP3 to 9.7
- ThingWorx Platform 9.5 F000
说明
- ThingWorx 平台升级不起作用
- 升级到 9.1.3、9.1.4 或 9.2.0 失败
- ThingWorx 版本 9.1.3、9.1.4 和 9.2.0 已从 PTC 下载页面中删除
- 从 ThingWorx 9.1.1 更新至 9.1.4 失败，并显示
The installation grace period is over. You must install license manually by placing the license_capability.
- 从 ThingWorx 9.1.0 升级到 9.2.0 失败并出现以下错误：
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server.
- 可能的其他消息
Unable to read trial license file. Attempting to load as Paid license Storage anchor break found. ==================================================================== Valid license file missing. Expected location: C:\ThingworxPlatform ====================================================================
- 如果从 9.1.3、9.1.4 或 9.2.0 升级到较新版本该怎么办
这是文章 348291 的 PDF 版本，可能已过期。最新版本 CS348291