技术文章 - CS342958
以指定用户身份运行 Tomcat 服务不允许 ThingWorx Platform 启动,它会显示许可证错误并停止
已修改: 27-Jan-2024
适用于
- ThingWorx Platform 8.5 to 9.4
说明
- 以新 Windows 用户身份登录启动 Tomcat 不会启动 ThingWorx Platform
- Tomcat日志没有显示任何错误
- ThingWorx 应用程序日志中显示以下错误:
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Server device/instance ID is <device id>. [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Unable to fetch license file with device id d9edb674-7228-4efa-aeec-42aa154041b9 (It's OK if system is in disconnected mode) [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] ==================================================================== [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Shutting down the Platform.
这是文章 342958 的 PDF 版本,可能已过期。最新版本 CS342958