技术文章 - CS321777
将 ThingworxStorage 目录设置为位于 ThingWorx Platform 的网络共享上后，出现“java.io.IOException：尝试初始化 Platform 存储时出错”
已修改: 01-Jul-2025
适用于
- ThingWorx Platform 8.1 to 9.6
说明
- 无法访问 ThingWorx Composer
- 作曲家表演：
HTTP Status 404 – Not Found Type Status Report Message /Thingworx/#### Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.
- Apache Tomcat服务已启动但 ThingWorx 无法访问
- 最近在<Apache Tomcat>\bin中修改了setenv.sh (Linux)或setenv.bat (Windows) ，现在 ThingWorx 无法启动
- 启动 Apache Tomcat 时无法使用自定义 ThingworxPlatform 位置
- Apache Tomcat 找不到正确的 THINGWORX_PLATFORM_SETTINGS 目录，因此尝试从默认位置启动（C:\ThingworxPlatform、/ThingworxPlatform）
- 配置 ThingWorx 高可用性需要将 ThingworxStorage 位于网络共享上，但 Apache 未启动
- 尝试将ThingworxStorage设置为网络位置，由于此更改，Apache Tomcat 无法启动
- 更新了platform-settings.json中的BasicSettings > Storage键值，使 ThingworxStorage 位于网络驱动器上，并且 Tomcat 无法继续运行
- 配置了必要的权限并将网络驱动器映射到基于 Windows 的 ThingWorx Platform 主机上的驱动器号，但在更新platform-settings.json中的ThingworxStorage位置后，Apache Tomcat 将无法运行
- ThingWorx 无法在操作系统升级后启动并显示错误代码 4
- 在 Linux 上执行服务 <Tomcat 服务名称> 状态显示如下：
<Date Time> <Hostname> startup.sh[]: <Apache Tomcat>/bin/setenv.sh: line 3: $'\r': command not found <Date Time> <Hostname> startup.sh[]: <Apache Tomcat>/bin/setenv.sh: line 8: syntax error: unexpected end of file
- 在<Apache Tomcat>\logs中的thingworx-foundation-stdout.log或tomcat9-stdout.log文件中看到以下错误：
-ERROR in ch.qos.logback.core.joran.spi.Interpreter@3:88 - RuntimeException in Action for tag [contextListener] com.thingworx.exceptions.ConfigurationException: java.io.IOException: error trying to initialize Platform storage [setting: <ThingworxStorage location>\####] at com.thingworx.exceptions.ConfigurationException: java.io.IOException: error trying to initialize Platform storage [setting: <ThingworxStorage location>\####] at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3390) at at com.thingworx.logging.LogbackUtilities.loadLogbackConfiguration(LogbackUtilities.java:54) ... Caused by: java.io.IOException: error trying to initialize Platform storage [setting: <ThingworxStorage location>\####] at at com.thingworx.system.configuration.PlatformSettings.prepareLocation(PlatformSettings.java:3299) at at com.thingworx.system.configuration.PlatformSettings.setStorageRoot(PlatformSettings.java:3075) at at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:2235) ... Caused by: java.io.IOException: THINGWORX WARNING: could not create directory: <ThingworxStorage location>\#### at at com.thingworx.common.utils.DefaultPathUtility.createPath(DefaultPathUtility.java:39) at at com.thingworx.system.configuration.PlatformSettings.prepareLocation(PlatformSettings.java:3296) at ... 65 common frames omitted 16:59:03,496 |-INFO in ch.qos.logback.classic.joran.action.ConfigurationAction - End of configuration. 16:59:03,497 |-INFO in ch.qos.logback.classic.joran.JoranConfigurator@67502e7f - Registering current configuration as safe fallback point >>>>>>>> TERMINATING JVM <<<<<<<<<< >>>>>>>> CALLING SYSTEM EXIT <<<<<<<<<<
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