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技术文章 - CS281516

ThingWorx 升级或许可证续订后，许可证文件被忽略或被视为丢失

已修改: 08-Aug-2024   


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适用于

  • ThingWorx Platform 8.5 to 9.5
  • Apache Tomcat
  • Microsoft Windows
  • Linux

说明

  • 许可证文件重命名为ignore_license_capability_response.bin ，并且 ThingWorx 无法启动
  • ThingWorx 因缺少或忽略许可证文件而无法启动
  • ThingworxStorage\logs\ApplicationLog.log显示以下内容之一：
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is starting
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id <Device ID> (It's OK if system is in disconnected mode)
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingWorx Platform>
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id xxxxxxxxxxxxxxxxxxxxxxx (It's OK if system is in disconnected mode)
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server.  Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
[L: INFO] [O: c.t.s.SecurityManagerBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] initializing KeyStore provider
[L: ERROR] [O: E.c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found. 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] **********LICENSING ERROR ANALYSIS 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Cannot load license because Storage anchor break found.   
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] **********END LICENSING ERROR ANALYIS 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found. 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: C:\PROGRA~2\THINGW~1\ThingworxPlatform 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
  • 升级 ThingWorx 时新许可证被忽略
  • /ThingworxPlatform下的许可证文件无法识别
  • 许可证更换后平台无法启动
  • 在 Linux 上使用systemctl启动 Tomcat 时遇到许可证错误，但使用 . /startup.sh 启动时却不行
  • 无法在基于 Linux 的主机上使用systemctl启动 Apache Tomcat
  • 添加新许可证后无法访问 ThingWorx Composer
这是文章 281516 的 PDF 版本，可能已过期。最新版本 CS281516