Article - CS369347
Windchill PTC Solution Installer(PSI) fails in data load phase with error: "Unable to complete startup of all Windchill Services" in "WindchillLoader_error.log"
Modified: 31-Aug-2023
Applies To
- Windchill PDMLink 11.0 to 12.1
Description
- Windchill PSI fails in data load phase
- PTCSOLNINSTALLER_PtcInstall.log shows:
Running loader command: /ptc/Windchill_11.0/Windchill/bin/windchill --java=/ptc/Windchill_11.0/Java/bin/java --javaargs=-Dwt.load.installer.serverManagerTimeout=300 wt.load.WindchillLoader -Application=Windchill.PlatformStructures -Unattended -AbortOnError -Locale=zh_CN -User=wcadmin -Password=<redacted> joining with std out thread std out join complete. joining with std error thread std err join complete. Windchill loader exited with error status = 1 Installation is Aborting. The installation cannot continue.
- <Windchill_HOME>/installer/logs/xxxx_WindchillLoader_error.log
************ Starting to log at Mon May 16 14:49:44 CST 2022************
java.lang.Exception: Unable to complete startup of all Windchill Services
at wt.load.Installer.checkServiceStartup(Installer.java:682)
at wt.load.Installer.startServerManager(Installer.java:453)
at wt.load.BasicLoader.doInstall(BasicLoader.java:285)
at wt.load.BasicLoader.<init>(BasicLoader.java:207)
at wt.load.WindchillLoader.load(WindchillLoader.java:359)
at wt.load.WindchillLoader.main(WindchillLoader.java:462)
************ Ending log at Mon May 16 15:12:23 CST 2022************
- Actually MethodServer is ready
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