Article - CS350581
How to Renew Support Agreement with Sales for PTC Kepware Products
Modified: 08-Jan-2026
Applies To
- Kepware Server (formerly KEPServerEX) 6.0.2107.0 to 7.0
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
Description
- How do I renew the support agreement on my license activation ID
- I clicked the Renew button in the License Utility but don't understand what its asking for
- Support end date is not being updated after importing the renewal file
- Support End Date
- Version Eligibility
- What are the steps that need to take to renew license id?
- User wants perpetual license converted to subscription and the activation
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