Article - CS335389
Model Update command for Cognos fails with an error message "CM-SYS-5192 An error occurred with Content Manager" in Windchill PDMLink
Modified: 15-Mar-2021
Applies To
- Windchill PDMLink 11.1 M020-CPS15 to M020-CPS16
- Windchill PDMLink 12.0.0.0
Description
- Model Update command for Cognos fails with an error message "CM-SYS-5192 An error occurred with Content Manager"
- Windchill is configured with SQL Server 2016
- Below error is observed in ModelUpdate.log file :
- 2020-12-02 08:08:48,321 ERROR [main] wt.method.MethodResultException - CM-SYS-5192 An error occurred with Content Manager.
Exception in thread "main" (wt.fc.fcResource/0) wt.util.WTException: The operation: "updateThirdPartyReportModel" failed.
Nested exception is: wt.method.MethodResultException: *ERROR* Server side Exception has occured: See MethodServer log for details
at com.ptc.windchill.cognos.CognosFacade.handleThrowable(CognosFacade.java:3614)
at com.ptc.windchill.cognos.CognosFacade.updateModel(CognosFacade.java:502)
- 2020-12-02 08:08:48,321 ERROR [main] wt.method.MethodResultException - CM-SYS-5192 An error occurred with Content Manager.
- Below error is observed in MS logs :
- 2020-12-02 08:08:48,313 ERROR [RMI TCP Connection(446)-127.0.0.1] wt.method.MethodContextMonitor.contexts.rmi plmmaster - 2020-12-02 08:08:46.531 +0100, 4eihok8p;ki72k566;10012;zhnlmv;1, -, -, -, plmmaster, 127.0.0.1, com.ptc.windchill.enterprise.report.StandardReportService, updateThirdPartyReportModel, com.ptc.core.command.server.delegate.entity.PrepareEntityCommandDelegate+com.ptc.core.command.server.delegate.entity.NewEntityCommandDelegate, 0, 8, 0.024633242, 11, 0.012665779, 1.375, 1.767950713
wt.util.WTException: CM-SYS-5192 An error occurred with Content Manager.
Nested exception is: AxisFault
faultCode: Server
faultSubcode:
faultString: CM-SYS-5192 An error occurred with Content Manager.
faultActor:
faultNode:
faultDetail:
{http://developer.cognos.com/schemas/bibus/3/}exception:
<severity>error</severity>
<errorCode>cmStoreDataException</errorCode>
<ns1:message>
<messageString>CM-SYS-5149 Content Manager is unable to process your request because a data error occurred in the content store database subsystem. Try to determine the report that triggered the error by checking log files in the ./logs directory.</messageString>
</ns1:message>
<ns1:message>
<nestingLevel>1</nestingLevel>
<messageString>String or binary data would be truncated.</messageString>
</ns1:message>
- 2020-12-02 08:08:48,313 ERROR [RMI TCP Connection(446)-127.0.0.1] wt.method.MethodContextMonitor.contexts.rmi plmmaster - 2020-12-02 08:08:46.531 +0100, 4eihok8p;ki72k566;10012;zhnlmv;1, -, -, -, plmmaster, 127.0.0.1, com.ptc.windchill.enterprise.report.StandardReportService, updateThirdPartyReportModel, com.ptc.core.command.server.delegate.entity.PrepareEntityCommandDelegate+com.ptc.core.command.server.delegate.entity.NewEntityCommandDelegate, 0, 8, 0.024633242, 11, 0.012665779, 1.375, 1.767950713
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