Article - CS325874

"Uncaught error: read ECONNRESET" is seen when connecting to an Asset via the ThingWorx Remote Access Client (RAC) on ThingWorx Platform

Modified: 12-Jan-2022   


Applies To

  • ThingWorx Platform 8.5 to 9.3

Description

  • When a connection is made to any endpoint with the ThingWorx Remote Access Client, (RAC) the message Uncaught error: read ECONNRESET is shown
    • This doesn't affect any of the active connections but is confusing to end users
  • The behavior of Remote Access Client diverges when using Edge Microserver (EMS) and Axeda Agent on ThingWorx Platform
  • Uncaught error: read ECONNRESET is seen when connecting to an Asset via the RAC on ThingWorx Platform
  • When connecting to an Axeda Asset via the ThingWorx Remote Access Client, getting the following error in the UI
    • Uncaught error: read ECONNRESET
  • Seeing the following banner in the ThingWorx Remote Access Client when connecting to an Asset
    • axedaagent.PNG
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