Article - CS321777
"java.io.IOException: error trying to initialize Platform storage" is seen after setting the ThingworxStorage directory to be located on a network share for ThingWorx Platform
Modified: 01-Jul-2025
Applies To
- ThingWorx Platform 8.1 to 9.6
Description
- Cannot access ThingWorx Composer
- Composer shows:
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HTTP Status 404 – Not Found Type Status Report Message /Thingworx/#### Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.
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- Apache Tomcat service starts but ThingWorx is not accessible
- Recently modified setenv.sh (Linux) or setenv.bat (Windows) in <Apache Tomcat>\bin and now ThingWorx will not start
- Cannot use custom ThingworxPlatform location when starting Apache Tomcat
- Apache Tomcat is not finding the correct THINGWORX_PLATFORM_SETTINGS directory and thus trying to start in at the default location (C:\ThingworxPlatform, /ThingworxPlatform)
- Configuring ThingWorx High Availability which requires ThingworxStorage to be located on a network share but Apache is not starting
- Trying to set ThingworxStorage to a network location and Apache Tomcat fails to start due to this change
- Updated the BasicSettings > Storage key-value in platform-settings.json to have ThingworxStorage located on a network drive and Tomcat fails to stay running
- Configured necessary permissions and mapped network drive to a drive letter on the Windows based ThingWorx Platform host but Apache Tomcat will not run after updating the ThingworxStorage location in platform-settings.json
- ThingWorx unable to start post OS upgrade and displaying an error code 4
- Executing service <Tomcat Service Name> status on Linux shows the following:
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<Date Time> <Hostname> startup.sh[]: <Apache Tomcat>/bin/setenv.sh: line 3: $'\r': command not found <Date Time> <Hostname> startup.sh[]: <Apache Tomcat>/bin/setenv.sh: line 8: syntax error: unexpected end of file
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- Seeing the following error within the thingworx-foundation-stdout.log or tomcat9-stdout.log file located in <Apache Tomcat>\logs:
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-ERROR in ch.qos.logback.core.joran.spi.Interpreter@3:88 - RuntimeException in Action for tag [contextListener] com.thingworx.exceptions.ConfigurationException: java.io.IOException: error trying to initialize Platform storage [setting: <ThingworxStorage location>\####] at com.thingworx.exceptions.ConfigurationException: java.io.IOException: error trying to initialize Platform storage [setting: <ThingworxStorage location>\####] at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3390) at at com.thingworx.logging.LogbackUtilities.loadLogbackConfiguration(LogbackUtilities.java:54) ... Caused by: java.io.IOException: error trying to initialize Platform storage [setting: <ThingworxStorage location>\####] at at com.thingworx.system.configuration.PlatformSettings.prepareLocation(PlatformSettings.java:3299) at at com.thingworx.system.configuration.PlatformSettings.setStorageRoot(PlatformSettings.java:3075) at at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:2235) ... Caused by: java.io.IOException: THINGWORX WARNING: could not create directory: <ThingworxStorage location>\#### at at com.thingworx.common.utils.DefaultPathUtility.createPath(DefaultPathUtility.java:39) at at com.thingworx.system.configuration.PlatformSettings.prepareLocation(PlatformSettings.java:3296) at ... 65 common frames omitted 16:59:03,496 |-INFO in ch.qos.logback.classic.joran.action.ConfigurationAction - End of configuration. 16:59:03,497 |-INFO in ch.qos.logback.classic.joran.JoranConfigurator@67502e7f - Registering current configuration as safe fallback point >>>>>>>> TERMINATING JVM <<<<<<<<<< >>>>>>>> CALLING SYSTEM EXIT <<<<<<<<<<
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