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Article - CS316799

Installer fails with error check-http-response script failed in Thingworx Navigate 8.5

Modified: 18-Nov-2019   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 8.5.0

Description

  • Installer fails with error check-http-response script failed in Thingworx Navigate 8.5
  • ThingWorxNavigate_install.log reports following error :
User-added image
 
Executing ./check-http-response
An error occurred during installation. For more information, review the installation log files. Clicking OK will stop the current installation.
Post Installation Action List: Step check-http-response script failed  :: 1
Problem running post-install step. Installation may not complete correctly
 An error occurred during installation. For more information, review the installation log files. Clicking OK will stop the current installation.
Install Navigate Using Chef
Configuring Installer keystore...
Executing /opt/chef/bin/knife
Encrypting installer secrets...
Executing /opt/chef/bin/knife
ThingWorx Navigate for Postgres Installation in Progress...
Executing /opt/chef/bin/chef-client
Error running /opt/chef/bin/chef-client -z --config "/opt/PTCtwxapp/ThingWorxNavigate-8.5.0/installer/navigate/knife.rb" -j "/opt/PTCtwxapp/ThingWorxNavigate-8.5.0/installer/navigate.json" -L "/opt/PTCtwxapp/ThingWorxNavigate-8.5.0/installer/logs/navigate-20191112053455.log": /opt/chef/embedded/lib/ruby/gems/2.5.0/gems/ohai-14.8.10/lib/ohai/mixin/command.rb:35: warning: Insecure world writable dir /opt/java/1.8.0/bin in PATH, mode 040777
ThingWorx Navigate for Postgres: rc=1
navigate Installation Failed
Problem running post-install step. Installation may not complete correctly
 navigate Installation Failed
  • navigate-XXXXXXXXX.log reports following error :
ERROR: Running exception handlers
ERROR: Exception handlers complete
FATAL: Stacktrace dumped to /opt/PTCtwxapp/ThingWorxNavigate-8.5.0/installer/navigate/local-mode-cache/cache/chef-stacktrace.out
FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
FATAL: Errno::EHOSTUNREACH: extension[PTCNavigate_All] (twx_extension::install line 21) had an error: Errno::EHOSTUNREACH: Failed to open TCP connection to localhost:659 (No route to host - connect(2) for "localhost" port 659)
  • catalina.log reports following error:
SEVERE [main] org.apache.tomcat.util.digester.Digester.fatalError Parse fatal error at line [15] column [3]
org.xml.sax.SAXParseException; systemId: file:/opt/PTCtwxapp/ThingWorxNavigate-8.5.0/tomcat/apache-tomcat-9.0.22/conf/server.xml; lineNumber: 15; columnNumber: 3; Element type "Resource" must be followed by either attribute specifications, ">" or "/>".
at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:203)
at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:177)
at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:400)
at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:327)
WARNING [main] org.apache.catalina.startup.Catalina.load Unable to load server configuration from [/opt/PTCtwxapp/ThingWorxNavigate-8.5.0/tomcat/apache-tomcat-9.0.22/conf/server.xml]
org.xml.sax.SAXParseException; systemId: file:/opt/PTCtwxapp/ThingWorxNavigate-8.5.0/tomcat/apache-tomcat-9.0.22/conf/server.xml; lineNumber: 15; columnNumber: 3; Element type "Resource" must be followed by either attribute specifications, ">" or "/>".
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1239)
SEVERE [main] org.apache.catalina.startup.Catalina.start Cannot start server, server instance is not configured
  • Following line was missing from Tomcat Server.xml file during investigation and server.xml file was not updating through navigate installer
pathname="conf/tomcat-users.xml" />
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