Article - CS28315
Common symptoms and resolution of graphics issues in Creo Parametric and Windchill Workgroup Manager
Modified: 10-Oct-2025
Applies To
- Creo Parametric 1.0 to 12.4
- Pro/ENGINEER and Creo Elements/Pro Wildfire to Wildfire 5.0
- Creo Schematics 4.0 to 8.0
- Windchill PDMLink 10.2 to 13.0
- PTC Windchill Workgroup Manager
Description
- Experiencing graphics issues
- Experiencing blurry lines & text display in drawing mode and embedded browser
- Panning, zooming, and spinning performance is slow and glitchy
- Model flickers and repaints in no hidden display style
- When opening part or assembly data is not displaying in graphics area
- Graphics area is black or grey after minimizing or maximizing the window
- Browser is not disappearing from graphics when hiding browser
- Simulation display issues after updating to Windows 10
- Model geometry is not displaying correctly
- Analysis results using Inspect Geometry > Draft do not appear as expected
- Lines appear on model or drawing that should not exist
- Features cannot be selected from the graphics area
- Drag handle disappears after moving dimension on a drawing
- Premature exit when selecting icon
- Right click during component placement not working
- Display in Graphics window is inverted or upside down
- Secondary monitor goes blank
- Creating dimensions, repainting, or refreshing is slow
- Error: Creo 1.0 from PTC has stopped working received when launching Creo Parametric 1.0
- Failed to start or launch software
- Black lines appear on the model when rotating or moving
- Dynamic query used in Pro/MECHANICA result window does not highlight the query where the mouse picks
- Model Tree display area background color inverted
- Trouble selecting entities
- The workspace pages overlap displayed in embedded browser of Creo Parametric
- Drawing views disappear from the sheet when zooming
- Dragging mechanism with cross section active causes premature exit
- Unexplained artifact appears in the graphics area when zooming or rotating
- Geometry with transparency disappears with anti-aliasing turned on
- All appearances in the Appearance Gallery are black
- Appearance thumbnails do not display correctly
- The movement of drawing views is delayed and does not move with cursor
- Envelope representation and simplified representation buttons stop working
- When creating a new constraint, then altering it, every time you right click, then move the cursor the options window disappears
- Cannot switch windows with the dropdown
- The section does not cut away the portion of the object
- Continuous tone in a fringe plot displays incorrect solid colors for small elements
- Review Geometry does not display model interface borders
- Drawing blinks while placing or editing the note in the drawing
- Embedded browser window is blank
- Graphics issues with Windchill Workgroup Manager
- Black screen when spanning Windchill Workgroup Manager (WGM) across dual displays
- Slow performance when doing "Erase Not Displayed"
- Due to two vertical scroll bars in Creo Embedded browser unable to see a horizontal scroll bar at bottom.
- Embedded browser not collapse when creating the first part
- Creo Parametric exit when trying to open *.x_t file
- Creo Parametric does not launch when the system is connected to a docking station
- Creo Parametric does not respond when opening files
- Creo Parametric hangs on rotating a model or any function
- Part of Creo Parametric window is not visible and cut off based on the Windows start menu position
- Unable to launch Creo Parametric
- Text looks scaled and model looks pixelated on 4k laptops
- Save Modified Instances action in Solidworks doesn't show checkbox for each instance, but only one checkbox to select all instances
- Creo Parametric embedded browser shows offset/ multiple/ double windows
- Opening an assembly or part on disk, it will not show the model in the window
- Creo Parametric becomes unresponsive and the 3D model cannot be rotated on a specific machine that is connected to an extended display with different scaling settings
- Creo Embedded browser duplicates when using an external monitor
- Multiple exits and even suppressing a simple extruded feature causes an exit
- Poor performance when working with model that is opened from workspace, and also the operations in embedded browser is very slow
- Creo Parametric exits when opening a model file
- Assemblies or parts open displaying entirely in black regardless of previous color assignments
- No response during opening large STEP file(around 200 MB or 300 MB)
- When importing an image onto a datum plane in Creo Parametric, the image appears entirely white. Upon zooming in, the display becomes distorted or abnormal.
This is a printer-friendly version of Article 28315 and may be out of date. For the latest version click CS28315