Article - CS250627
Integrity client can't connect, but web UI can using same hostname
Modified: 14-Nov-2016
Applies To
- PTC RV&S (formerly Integrity Lifecycle Manager) 2005 to 11.0
Description
- Integrity client can't connect, but web UI can using same hostname
- In <IntegrityClientInstall>/bin/IntegrityClient.log:
ERROR(10) java.lang.Exception: java.lang.Exception: Error connecting to https://my-server.my-organization.com:7001: Please enter a valid hostname at mks.frame.app.ui.StatusReport.reportError(StatusReport.java:1168)at mks.frame.app.ui.swing.SwingStatusPanelStatusReport.reportError(SwingStatusPanelStatusReport.java:299) at mks.frame.app.ui.StatusReport.reportError(StatusReport.java:1213) at mks.frame.app.ui.StatusReport.reportError(StatusReport.java:1222) at mks.ic.common.model.ServerConnectionManager.reportError(ServerConnectionManager.java:949) at mks.ic.common.model.ServerConnectionManager.reportError(ServerConnectionManager.java:923) at mks.ic.common.model.ServerConnectionManager.establishServerConnection(ServerConnectionManager.java:604) at mks.ic.common.commands.AbstractConnectToServerCommand.execute(AbstractConnectToServerCommand.java:132) at mks.ic.common.commands.SadCommand.doCommandActions(SadCommand.java:144) at mks.frame.app.commands.Command.internalInvoke(Command.java:644) at mks.frame.app.commands.Command.invokeSubcommand(Command.java:421) at mks.frame.app.commands.Command.invokeSubcommand(Command.java:442) at mks.frame.app.commands.CommandPrecondition.satisfy(CommandPrecondition.java:75) at mks.frame.app.commands.Command.satisfyPreconditions(Command.java:787) at mks.frame.app.commands.Command.satisfyPreconditions(Command.java:750) at mks.ic.common.commands.SadCommand.satisfyPreconditions(SadCommand.java:76) at mks.frame.app.commands.Command.internalInvoke(Command.java:626) at mks.frame.app.commands.Command.invoke(Command.java:278) at mks.frame.app.ui.Interactor.invokeCommandWithException(Interactor.java:77) at mks.frame.app.ui.swing.SwingInteractor.invokeCommand(SwingInteractor.java:590) at mks.frame.app.ui.swing.SwingInteractor.runCommands(SwingInteractor.java:557) at mks.frame.app.ui.swing.SwingInteractor$CommandRunner.doModelAction(SwingInteractor.java:434) at mks.frame.app.ui.swing.ActionProcessor.perform(ActionProcessor.java:422) at mks.frame.app.ui.swing.ActionProcessor$Dequeuer.run(ActionProcessor.java:747) at java.lang.Thread.run(Thread.java:745)
- Error in Integrity client on trying to connect to server:
Error connecting to https://my-server.my-organization.com:7001: Please enter a valid hostname
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