Article - CS246747
Creo View: Which versions of Adobe Reader and Acrobat DC (Document Cloud) "Release Tracks" are supported
Modified: 12-Feb-2018
Applies To
- Creo View 3.1 F000 to 4.0
- Adapter for PDF
- Visualization Services (WVS)
Description
- Which versions of Adobe Reader and Acrobat DC (Document Cloud) "Release Tracks" are supported bu Creo View?
- Updated to Adobe Reader DC and now receive the following error message when attempting to view PDF in Creo View
Failed to load the file. Check the Adobe Acrobat Or Adobe Reader Installation
- Creo View may also report the error when Creo View is attempting to install the PDF Review option (A.K.A. Adobe Plug-in: PTC_CreoView0.api) when executing the CreoView_Acrobat_Plugin.msi installer:
You need a supported installation of Adobe Acrobat to use this installer
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