L'esecuzione del servizio Tomcat come utente nominato non consente l'avvio di ThingWorx Platform, mostra errori di licenza e si arresta
Si applica a
- ThingWorx Platform 8.5 to 9.4
Descrizione
- L'avvio di Tomcat con l'accesso come nuovo utente Windows non avvia ThingWorx Platform
- I registri di Tomcat non mostrano alcun errore
- Nei registri dell'applicazione ThingWorx vengono visualizzati i seguenti errori:
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Server device/instance ID is <device id>. [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Unable to fetch license file with device id d9edb674-7228-4efa-aeec-42aa154041b9 (It's OK if system is in disconnected mode) [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] ==================================================================== [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Shutting down the Platform.