Soluzione # - CS281533

ThingWorx fails to start with error "Unable to process capability response because Storage anchor break found" on Linux

Modifica: 06-Aug-2021   


Si applica a

  • ThingWorx Platform 8.1 to 8.5
  • Linux
  • Apache Tomcat

Descrizione

  • ThingWorx failing to start following installation
  • Error in /ThingworxStorage/logs/ApplicationLog.log:
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file because Input type mismatch. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Storage anchor break found.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Input type mismatch.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid License file: C:\ThingworxPlatform\license.bin
 
  • Need the ability to have the license module files directory configurable in ThingWorx
  • After placing a new license file for Thingworx, it fails to start with an error in the logs indicating the license file is invalid
This is a PDF version of Article CS281533 and may be out of date. For the latest version https://www.ptc.com/it/support/article/cs281533