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Soluzione # - CS275889

Error "Installer User Interface Mode Not Support, Unable to load and to prepare the installer in console or silent mode" while running Servigistics Service Parts Management (SPM)/Servigistics Service Parts Pricing (SPP) Linux Installer

Modifica: 28-Sep-2021   


Si applica a

  • Servigistics Service Parts Management 11.3.2 to 12.0.0.0
  • Servigistics Service Parts Pricing 11.3.2 to 12.0.0.0
  • Red Hat Linux 7.x (Linux) Application Server

Descrizione

  • $ java -jar svg-installer-11.3.2.2-SPO11.3.2.2.jar

    =======================================================
    Installer User Interface Mode Not Supported
    Unable to load and to prepare the installer in console or silent mode.
    =======================================================
    • ​servigistics_install.err
      XMLScriptReader: unable to parse the provided script file.  File may have been invalid...
      java.lang.NullPointerException
          at Flexeraan8.am(Unknown Source)
          at Flexeraan8.ak(Unknown Source)
          at Flexeraan8$1.aa(Unknown Source)
          at Flexeraair.ad(Unknown Source)
          at Flexeraan8.ac(Unknown Source)
          at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source)
          at com.zerog.ia.installer.LifeCycleManager.a8(Unknown Source)
          at com.zerog.ia.installer.LifeCycleManager.au(Unknown Source)
          at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
          at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
          at com.zerog.ia.installer.Main.main(Unknown Source)
          at install.main(Unknown Source)
      Unable to load the script.
      SHUTDOWN REQUESTED
      System's temporary directory = /tmp
      Exiting with exit code: 2000
  • With LAX_DEBUG variable set
    • export LAX_DEBUG=1
    • java -Dlax.debug.level=4 -Dlax.debug.all=true -jar svginstaller-.jar
    • servigistics_install.err
      Please report the following to IA Engineering: 
      XMLScriptReader: ERROR during instantiation of object. This object was lost! refID: null - class: com.zerog.ia.installer.Installer 
      java.lang.ExceptionInInitializerError 
      at com.zerog.ia.installer.util.InstallFrameConfigurator.<init>(Unknown Source) 
      at com.zerog.ia.installer.Installer.ae(Unknown Source) 
      at com.zerog.ia.installer.Installer.ad(Unknown Source) 
      at com.zerog.ia.installer.Installer.<init>(Unknown Source) 
      at com.zerog.ia.installer.Installer.<init>(Unknown Source) 
      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) 
      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) 
      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) 
      at java.lang.reflect.Constructor.newInstance(Constructor.java:423) 
      at java.lang.Class.newInstance(Class.java:442) 
      at Flexeraan8.as(Unknown Source) 
      at Flexeraan8.ar(Unknown Source) 
      at Flexeraan8.am(Unknown Source) 
      at Flexeraan8.ak(Unknown Source) 
      at Flexeraan8$1.aa(Unknown Source) 
      at Flexeraair.ad(Unknown Source) 
      at Flexeraan8.ac(Unknown Source) 
      at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source) 
      at com.zerog.ia.installer.LifeCycleManager.a8(Unknown Source) 
      at com.zerog.ia.installer.LifeCycleManager.au(Unknown Source) 
      at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source) 
      at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) 
      at com.zerog.ia.installer.Main.main(Unknown Source) 
      at install.main(Unknown Source) 
      Caused by: java.lang.ArrayIndexOutOfBoundsException: 0 
      at sun.font.CompositeStrike.getStrikeForSlot(CompositeStrike.java:75) 
      at sun.font.CompositeStrike.getFontMetrics(CompositeStrike.java:93) 
      at sun.font.FontDesignMetrics.initMatrixAndMetrics(FontDesignMetrics.java:359) 
      at sun.font.FontDesignMetrics.<init>(FontDesignMetrics.java:350) 
      at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:302) 
      at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:250) 
...
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