Article - CS329671

Creo View Adapter: Unable to create PDF from Adobe Experience Manager, fails with error "ALC-PDG-010-010-The conversion has timed out"

Modified: 17-Oct-2025   


Applies To

  • Windchill PDMLink 11.0 M030-CPS14 to 13.1
  • Creo View Adapters 6.1.0.0 to 12.1
  • Adobe Experience Manager 6.4
  • Adobe Experience Manager 6.5

Description

  • Unable to create PDF of any Microsoft Document from AEM adminui page with below error
  • Error Code: 10010
  • Error Message: ALC-PDG-010-010-The conversion has timed out
  • AEM Server and JBoss log shows:
WARNING [javax.enterprise.resource.corba._DEFAULT_.rpc.transport] (default task-15) "IOP00410201: (COMM_FAILURE) Connection failure: socketType: IIOP_CLEAR_TEXT; hostname: 127.0.0.1; port: 50803": org.omg.CORBA.COMM_FAILURE: vmcid: SUN minor code: 201 completed: No
at com.sun.corba.se.impl.logging.ORBUtilSystemException.connectFailure(ORBUtilSystemException.java:2200) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.logging.ORBUtilSystemException.connectFailure(ORBUtilSystemException.java:2221) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.transport.SocketOrChannelConnectionImpl.<init>(SocketOrChannelConnectionImpl.java:223) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.transport.SocketOrChannelConnectionImpl.<init>(SocketOrChannelConnectionImpl.java:236) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.transport.SocketOrChannelContactInfoImpl.createConnection(SocketOrChannelContactInfoImpl.java:131)
Caused by: java.net.ConnectException: Connection refused: connect
at sun.nio.ch.Net.connect0(Native Method) [rt.jar:1.8.0_74]
at sun.nio.ch.Net.connect(Net.java:454) [rt.jar:1.8.0_74]
at sun.nio.ch.Net.connect(Net.java:446) [rt.jar:1.8.0_74]
at sun.nio.ch.SocketChannelImpl.connect(SocketChannelImpl.java:648) [rt.jar:1.8.0_74]
ERROR [com.adobe.service.ProcessResource] (default task-15) ALC-BMC-001-001: Unexpected exception while rolling back transaction: org.omg.CORBA.COMM_FAILURE: vmcid: SUN minor code: 201 completed: No
at com.sun.corba.se.impl.logging.ORBUtilSystemException.connectFailure(ORBUtilSystemException.java:2200) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.logging.ORBUtilSystemException.connectFailure(ORBUtilSystemException.java:2221) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.transport.SocketOrChannelConnectionImpl.<init>(SocketOrChannelConnectionImpl.java:223) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.transport.SocketOrChannelConnectionImpl.<init>(SocketOrChannelConnectionImpl.java:236) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.transport.SocketOrChannelContactInfoImpl.createConnection(SocketOrChannelContactInfoImpl.java:131) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
at com.sun.corba.se.impl.protocol.CorbaClientRequestDispatcherImpl.beginRequest(CorbaClientRequestDispatcherImpl.java:187) [openjdk-orb-8.0.6.Final-redhat-1.jar:8.0.6.Final-redhat-1]
ERROR [com.adobe.aes.web.create.CreatePDFAct] (default task-15) ALC-PDG-001-000-Invocation error.: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:152) [adobe-dscf-client.jar:6.4.0.20180330.1.335141]
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor.java:140) [adobe-dscf.jar:6.4.0.20180330.1.335141]
Caused by: ALC-PDG-10010-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-010-The conversion has timed out. 
  • Additional error shown in server log after enabling verbose loggers as per CS262804:
INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
WARN  [com.adobe.native2pdf.bmc.WordToPDFConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-PDFMaker launch/openDoc failed 1 times for job=AEM <file_name>047e45-d303ad-c5077b-8c8a88-fff892-063d2d
INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-PDFMaker BMC Conversion timed out - Shutting down JVM!
INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
INFO  [com.adobe.native2pdf.bmc.PptToPdfConverter] (p: default-threadpool; w: Idle) ALC-PDG-001-000-The system cannot find the file specified.
INFO  [stdout] (ProcessResource@5fe14e62(name=pdfgen.exe,pid=0) Output Reader)
INFO  [stdout] (ProcessResource@5fe14e62(name=pdfgen.exe,pid=0) Output Reader)
INFO  [stdout] (ProcessResource@5fe14e62(name=pdfgen.exe,pid=0) Output Reader) ERROR: API        = ReadFile(1)
INFO  [stdout] (ProcessResource@5fe14e62(name=pdfgen.exe,pid=0) Output Reader)        ERROR CODE =
INFO  [stdout] (ProcessResource@5fe14e62(name=pdfgen.exe,pid=0) Output Reader) 109
INFO  [stdout] (ProcessResource@5fe14e62(name=pdfgen.exe,pid=0) Output Reader)        MESSAGE    = The pipe has been ended.

 
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