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Soluzione # - CS281516

Il file di licenza viene ignorato o considerato mancante in seguito a un aggiornamento di versione o a un rinnovo della licenza di ThingWorx.

Modifica: 23-Jun-2026   


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Si applica a

  • ThingWorx Platform 8.5 to 10.1
  • Apache Tomcat
  • Microsoft Windows
  • Linux

Descrizione

  • Il file di licenza viene rinominato in ignored_license_capability_response.bin e ThingWorx non si avvia.
  • ThingWorx non si avvia a causa di un file di licenza mancante o ignorato.
  • Il file ThingworxStorage\logs\ApplicationLog.log mostra uno dei seguenti messaggi: 
     [L: WARN] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id #### (It's OK if system is in disconnected mode) [L: ERROR] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to create license request file because \ThingworxPlatform\licenseRequestFile.txt (Access is denied) [L: INFO] [O: ctsThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is started ... [L: ERROR] [O: ctwSubsystems] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-10] Unable to Invoke Service GetCurrentLicenseFeatureInfo on LicensingSubsystem : No license installed [L: WARN] [O: ctwBaseService] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-10] Transaction has been marked as a failure for request /Thingworx/Subsystems/LicensingSubsystem/Services/GetCurrentLicenseFeatureInfo La nuova licenza viene ignorata durante l'aggiornamento di ThingWorx [L: WARN] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id #### (It's OK if system is in disconnected mode) [L: ERROR] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: ctsslLicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to create license request file because \ThingworxPlatform\licenseRequestFile.txt (Access is denied) [L: INFO] [O: ctsThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is started ... [L: ERROR] [O: ctwSubsystems] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-10] Unable to Invoke Service GetCurrentLicenseFeatureInfo on LicensingSubsystem : No license installed [L: WARN] [O: ctwBaseService] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-8080-exec-10] Transaction has been marked as a failure for request /Thingworx/Subsystems/LicensingSubsystem/Services/GetCurrentLicenseFeatureInfo 
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is starting
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id <Device ID> (It's OK if system is in disconnected mode)
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingWorx Platform>
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id xxxxxxxxxxxxxxxxxxxxxxx (It's OK if system is in disconnected mode)
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server.  Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
[L: INFO] [O: c.t.s.SecurityManagerBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] initializing KeyStore provider
[L: ERROR] [O: E.c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found. 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] **********LICENSING ERROR ANALYSIS 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Cannot load license because Storage anchor break found.   
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] **********END LICENSING ERROR ANALYIS 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found. 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingworxPlatform>
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== 
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
  • Il file di licenza presente in /ThingworxPlatform non è riconosciuto
  • La piattaforma non si avvia dopo la sostituzione della licenza.
  • Si verifica un errore di licenza all'avvio di Tomcat con systemctl ma non con . /startup.sh su Linux
  • Impossibile avviare Apache Tomcat con systemctl su un host basato su Linux
  • Impossibile accedere a ThingWorx Composer dopo aver aggiunto una nuova licenza.
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