Solución nº - CS281516
ThingWorx startup fails with error "Unable to process capability response because Storage anchor break found"
Modificado: 07-Sep-2022
Se aplica a
- ThingWorx Platform 8.5 to 9.3
Descripción
- For Linux:
- Flexara threw exception when checking for previously acquired license: Storage anchor break found
- License error starting tomcat with systemctl but not with ./startup.sh
- Unable to start tomcat with systemctl
- Tomcat starts but Thingworx shuts down with following license error:
Flexara threw exception when checking for previously acquired license: Storage anchor break found.
or
[O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: platform1] [T: main] *** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: No license installed
or
[O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: platform1] [T: main] *** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: No license installed
- For Microsoft Windows:
- Unable to do licensing for ThingWorx application
- ThingWorx Composer starts in limited mode when no license file exists
- Platform fails to start up following license replacement
- Generating a new license to provide full functionality results in following errors in /ThingworxStorage/logs/ApplicationLog.log:
[L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: main] Starting Subsystem [LicensingSubsystem]
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: main] Unable to fetch license file with device id <Device ID>.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] [message: Storage anchor break found.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] License file missing. It's expected at path : C:\ThingworxPlatform\license.bin
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Shutting down the Platform.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: main] Unable to fetch license file with device id <Device ID>.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] [message: Storage anchor break found.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] License file missing. It's expected at path : C:\ThingworxPlatform\license.bin
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Shutting down the Platform.
This is a PDF version of Article 281516 and may be out of date. For the latest version https://www.ptc.com/es/support/article/CS281516