Article - CS296144
Configuration client is not connecting to the Runtime service in PTC Kepware Products
Modified: 09-Jun-2025
Applies To
- Kepware Server (formerly KEPServerEX) 6.0.2107.0 to 6.17
- ThingWorx Kepware Server (legacy) 8.0 to 6.17
Description
- Configuration client is not connecting to the Runtime service in KEPServerEX / ThingWorxKepware Server
- Configuration window shows status offline
- Event log shows:
Error KEPServerEX\Configuration Connection attempt to runtime failed. | Runtime host address = '127.0.0.1:[port]', User = 'Default User', Reason = 'This operation returned because the timeout period expired.'.
- Pop-up message:
KEPServerEX: Connection not established. Retry? (You can work offline by selecting 'No')
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