Service and parts information is critical to the successful operation, maintenance and service of a product throughout its lifecycle and directly impacts customer satisfaction and your bottom line. Most technical documentation processes are disconnected or outdated, producing static, document-centric content that can be:
Hard to find
Hard to use
Our product-centric approach to service and parts information overcomes these challenges by enabling access to information that is up-to-date with product development, relevant to the user’s role and task, and easy-to-understand and use.
PTC Service and Parts Information Solution is an end-to-end solution enabling the creation, management and delivery of content for servicing equipment. With single, integrated enterprise architecture, this solution drives workflows from Engineering to Service. It provides up-to-date technical, parts and 2D/3D graphical information to the global service network, improving service parts revenue, equipment uptime and customer satisfaction.
PTC Service and Parts Information is the first of its kind to include this full scope of service content operation. As a result, the solution has unique capabilities for efficiency, trustworthiness, relationships and quality that only an end-to-end solution can provide. The inherent flexibility manages and delivers both PTC-sourced and external source content, enabling service operations to provide today’s best available value with a “high ceiling” to grow content quality over time. World-class organizations deploy PTC Service and Parts Information to achieve sustained strategic differentiation through high-quality service content.