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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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You can also use the PTC Technical Support website (eSupport Portal) to track your Technical Support cases by using Case Tracker (the "Home Page" of the eSupport Portal gives already direct access to the users cases and community posts). You can view cases placed by yourself or other users at your company. Case Tracker provides searching, tracking, and sorting capabilities. You can also add your own comments to a case. When comments are added, the Technical Support Engineer assigned to your case is automatically notified.