기술 문서 - CS281516

ThingWorx startup fails with error "Unable to process capability response because Storage anchor break found"

수정한 날짜: 21-Sep-2021   


적용 대상

  • ThingWorx Platform 8.5 to 9.2

설명

  • For Linux:
    • Flexara threw exception when checking for previously acquired license: Storage anchor break found
    • License error starting tomcat with systemctl but not with ./startup.sh
    • Unable to start tomcat with systemctl
    • Tomcat starts but Thingworx shuts down with following license error:  
Flexara threw exception when checking for previously acquired license: Storage anchor break found.
  • For Microsoft Windows:
    • Unable to do licensing for ThingWorx application
    • ThingWorx Composer starts in limited mode when no license file exists
    • Platform fails to start up following license replacement
    • Generating a new license to provide full functionality results in following errors in /ThingworxStorage/logs/ApplicationLog.log:
[L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: main] Starting Subsystem [LicensingSubsystem]
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: main] Unable to fetch license file with device id <Device ID>.
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] [message: Storage anchor break found.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] License file missing. It's expected at path : C:\ThingworxPlatform\license.bin
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
[L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Shutting down the Platform.
이는 기술 문서 CS281516의 PDF 버전이며, 구 버전일 수 있습니다. 최신 버전 https://www.ptc.com/ko/support/article/cs281516