Article - CS357702
User is not created after logging in with SSO on High-Availability Thingworx platform
Modifié: 02-Feb-2022
S'applique à
- ThingWorx Platform 9.0 SP10 to SP14
- ThingWorx Platform 9.1 SP5 to SP9
- ThingWorx Platform 9.2 F000 to SP5
Description
- User is not created after logging in with SSO on High-Availability Thingworx platform
- Azure AD with HA and ADFS with HA : User is not created in Thingworx after logging in
- After enabling SSO a user present in the IdP can log in but the Thingworx entity for this user is not created : it is present in memory as ghost, but not in the database
- Creation of user entity while logging in with SSO fails with following errors in ErrorLog :
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: thingworx1] [T: http-nio-8080-exec-4] Could not commit the transaction. Rolling back... java.lang.NullPointerException: null at com.thingworx.persistence.mssql.MssqlSyncLogProvider.insertIntoSyncLog(MssqlSyncLogProvider.java:57) at com.thingworx.persistence.sync.AbstractSyncLogProvider.writeSyncLog(AbstractSyncLogProvider.java:90) at com.thingworx.persistence.ThingworxDefaultTransaction.commitWithSyncLog(ThingworxDefaultTransaction.java:138) [...] [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: thingworx1] [T: http-nio-8080-exec-4] Error occurred during commit for the ThingworxPersistenceProvider persistence provider. java.lang.NullPointerException: null at com.thingworx.persistence.mssql.MssqlSyncLogProvider.insertIntoSyncLog(MssqlSyncLogProvider.java:57) at com.thingworx.persistence.sync.AbstractSyncLogProvider.writeSyncLog(AbstractSyncLogProvider.java:90) at com.thingworx.persistence.ThingworxDefaultTransaction.commitWithSyncLog(ThingworxDefaultTransaction.java:138) [...]
- Can't log in twice with same user created using SSO auto-provisioning in Thingworx cluster
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