Article - CS281533

ThingWorx fails to start with error "Unable to process capability response because Storage anchor break found" on Linux

Modifié: 06-Aug-2021   


S'applique à

  • ThingWorx Platform 8.1 to 8.5
  • Linux
  • Apache Tomcat

Description

  • ThingWorx failing to start following installation
  • Error in /ThingworxStorage/logs/ApplicationLog.log:
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file because Input type mismatch. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Storage anchor break found.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Input type mismatch.]
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid License file: C:\ThingworxPlatform\license.bin
 
  • Need the ability to have the license module files directory configurable in ThingWorx
  • After placing a new license file for Thingworx, it fails to start with an error in the logs indicating the license file is invalid
Cette version PDF de l'article CS281533 peut être obsolète. Pour la dernière version https://www.ptc.com/fr/support/article/cs281533