Service is Transforming: Six Case Studies to Learn From

With rising customer expectations for uninterrupted service and continued business pressures to find new revenue streams, organizations are looking toward service to lead the way. Industry research from IDC, shows that manufacturers expect service organizations to produce 30% of future revenues. Is yours positioned to reach this goal?

Learn how market leaders such as Embraer, Lexmark, and Diebold invested in service with remarkable results. Explore:

  • How the service arena is changing.
  • What outcomes customers are seeking
  • How service leaders can evolve their businesses to meet these challenges proactively.

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