Customer experience management software is essential to improving future product designs and ensuring a loyal customer base for years to come. Recording customer complaints and tracking their resolution is also an essential step in remaining compliant with quality initiatives – including ISO 9000, APQP, and medical device standards like FDA CFR 21 Part 820 – which are being embraced with increasing frequency by companies throughout both regulated and non-regulated industries. What’s more, submitting eMDRs (Electronic Medical Device Reports) is critical to compliance in the Medical Device field.
Windchill Customer Experience Management supplies the highly structured, automated, and repeatable processes necessary to meet regulatory requirements for addressing external quality issues reported through customer complaints. And as an integral Windchill solution, customer complaint processes can include corrective and preventive actions, change and configuration management, document management, and BOM management. Windchill Customer Experience Management tightly integrates with other Windchill modules in a single software system to help streamline product development, speed innovation, and improve next- generation products. This software can assist you with accelerating time-to-market for mid-sized business.