How Subscription Provides a Foundation for Customer Success

In this webinar sponsored by PTC, IDC’s industry expert Amy Konary, Program Vice President of SaaS, Business Models, and Monetization digs in to the sweeping trend of subscription business models transformation. Amy explores the drivers of this trend, common benefits to customers of companies adopting this model, and talks with PTC’s Paul Lenfest, DVP of Customer Success and Chief Customer Officer to learn more about how PTC is adapting to renew and enhance its focus on Customer Success.