Bell and Howell’s CEO Explains Their IoT Predictive Service Journey

Written By: Cam Dufty

When Walmart customers make an online purchase, they want their in-person pick-up experience to be seamless and simple. Walmart’s Pickup Tower—created by Cleveron, an Estonian technology company, and distributed in the United States exclusively by Bell and Howell—provides a fully automated click-and-collect pick-up process, in as few as 10 seconds. Walmart customers can simply enter a code sent to them at the Pickup Tower, and then the innovative robotic system retrieves and delivers their package. 

With the large volume of packages each Pickup Tower handles, Bell and Howell wanted to make them as efficient and reliable as possible. By using the ThingWorx Industrial Innovation Platform, Bell and Howell has reduced Pickup Tower downtime, improved its first-time fix rates and increased overall Pickup Tower performance. 

Register for the PTC livestream, “An IoT Transformation: Bell and Howell” to learn from Bell and Howell CEO Ramesh Lakshmi-Ratan how ThingWorx IoT technology is enhancing their industry-leading service and helping Walmart stay ahead of the competition in customer experience. 

During the livestream, attendees will learn how:

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  • Industrial Internet of Things

About the Author

Cam Dufty

Cam Dufty has been writing about software and emerging technology for more than ten years. At PTC, she works closely with IoT, AR and CAD experts to help tell the story of how smart, connected operations are revolutionizing manufacturing around the world.