A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
Proactive Support Services What's New
January 23, 2019
Added support for DEFLATE64 compressed Zip Archives.
Zip archives that are encrypted either as a full file, or by individual file entry are properly identified as encrypted.
New internal parameters added to provide additional context to evidence returned by scanning engine.
The On Demand System Scan page will indicate when the service is unavailable due to maintenance to prevent the submitting of scans that cannot be completed.
Fixed a problem with Windchill Cache Tuning Recommendations that could lead to the suggested command not being generated correctly.
Fixed an issue that could lead to unexpected errors in the On Demand System Scan page.
Recommendations can now display more than one Related Document where available.