A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
Proactive Support Services What's New
May 16, 2019
Fixed a problem that might lead to customers not seeing correct Case Attachment Scan Recommendations for their Account
Fixed a problem causing some On-Demand Scans to remain pending
Zip Encoding errors are now correctly reported
Empty folders in RAR Archives are now correctly handled
Improved error reporting during Zip archive processing