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Customer Support Guide

The application of code corrections is part of the normal Support of your Windchill system. PTC provides Support for Windchill products and applicable third-party applications via the following release vehicles:

  • Maintenance releases
  • Critical patch sets or “CPS” (Windchill release 10.2 and later)
  • Temporary patches (supported Windchill releases prior to 10.2)

Regular maintenance releases provide code corrections for critical issues and introduce minor new product features. You can order these updates in CD-ROM, or you can download them from the PTC Support Website.

Critical patch sets are collections of customer-driven, critical fixes for PTC Windchill applications, released approximately every 30 days, starting release 10.2 F000. For further information regarding CPS, see the Critical Patch Sets for Windchill FAQ.

Temporary patches are emergency, single-issue code corrections for specific customers. Any code delivered in temporary patches is automatically added to the next available maintenance release or Critical patch set. After the code has been incorporated into a maintenance release or Critical patch set, the temporary patch should not be installed. Technical support for the temporary patch ceases when the maintenance release or Critical patch set containing the permanent fix is released.