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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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Integrity configurations which have had any manipulation to the data or schema of the database used by the Integrity Server which were not done through documented product commands or were not provided or approved by PTC Technical Support, or PTC Development will not be supported.
Technical Support will provide development and resolutions for the most current version and release or the immediately preceding version and its latest release (including any service packs) only. Customer is responsible for having the appropriate version installed on all applicable computer systems. For more information see Support Services Terms and Conditions