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Customer Support Guide

PTC Online Tools are available 7 days a week, 24 hours a day.  See Hours of Operation for additional information on open office hours.

Use one of the following tools to open a case with the appropriate PTC Department.

Support Tool Name Support Tool Description
Technical Support Case Logger Open a new technical, product-specific, case with Technical Support.
Customer Care Case Logger Open a new case with one of PTC’s Customer Care Departments: License Management, Training & Consulting, Support Services, Credit & Collections, and Order Administration.
PTC University Case Logger Open a new case with the PTC University team regarding Precision LMS and LearningConnector.
Web Account Support Case Logger Open a new case regarding ptc.com web account issue.
Mathcad Single User Case Logger Open a new case regarding Mathcad Single User Edition licensing or installation issues.

*The Technical Support Case Logger is only available to customers with an active Support agreement.  A valid Service Contract Number (SCN) is required in order log a new case.  If you would like to purchase or renew a Support Agreement please contact Global Support Sales.