Customer Support Guide

PLATINUM Support Package

As a PLATINUM Support customer, you will receive an advanced, individualized support experience, from a small team of senior support engineers, completely aligned to your goals.  You will also have access to a special set of support tools designed to help larger enterprises operate their PTC applications in test, development and production environments.  As an extension of your team, the PLATINUM Support personnel help you pro-actively create and execute a support plan that reduces the risks of production down-time, optimizes upgrade and migration projects and minimizes general system performance issues.

PLATINUM Package
PLATINUM Package