Customer Support Guide

GOLDplus Support Package

As a GOLDplus Support customer, you will be connected to a select group of support engineers who have advanced knowledge of PTC products and systems. Enterprise-wide applications and related technologies have become more interdependent. The GOLDplus Support Desk is staffed with people who are best positioned to help you optimize system performance. In addition to access to the certified staff, GOLDplus customers can take advantage of services that are offered as options to GOLD customers: Weekend Support and Extended Support. This more robust offering will help alleviate concerns you may have about the risks of performing updates or migrations on a weekend or keeping your user community productive while you move to the next version of your software.

GOLDplus Package
GOLDplus Package