Customer Support Guide

Product Webcasts

Version 2.0 - June 2013

Support Service Description                                  

PTC application experts deliver presentations with special software usage tips or demonstrate techniques.                                                                                        

Support Service Benefits                              

As with most engineering software, there are many ways to accomplish the same task.  PTC experts will guide you to best practices or help you uncover techniques for which you may not have been aware.

Support Service Features                                                                            

Live Webcasts

  • Description: A schedule of webcasts is posted on the "Demos and Tech Tips" web page. Join individually or with a group to view a presentation and then ask questions of a product expert.
  • Benefits: You can learn about a new feature or technique designed for either beginners or advanced users. This provides another avenue to improve innovation and productivity. The interactive session provides another level of understanding by allowing you to clarify any questions you may have about the material covered."

Recorded Webcasts                     

  • Description: Recordings of previous webcasts are available from the ""Demos and Tech Tips"" web page.
  • Benefits: Attend at your convenience and share with colleagues. You can learn about a new feature or technique designed for either beginners or advanced users.  This provides another avenue to improve innovation and productivity.