Version 2.0 - June 2013
Provides additional Software Performance Report (SPR) access for one year after software development is discontinued. Available for select products, the Extended Support period begins after the Standard Support period ends.
As your company plans to update to a more current version of software, the Extended Support period provides additional time to run your current version in production and receive software issue resolution that you may need during the transition to the new version.
One year after software development is discontinued
Other PTC Software
Extended Support is only available for critical issues with a Cases Priority of;
Included in PLATINUM Support package
Included in GOLDplus Support package
Extended Support can be purchased as required