Customer Support Guide

PTC Global Services provides solutions to help you execute your product development strategy and to get the most value out of your investment in PTC technology. The range of services includes Training Services, Implementation Services, Product Development Consulting Services, and Assessment Services.

Training Services

PTC delivers a blend of high quality training designed to help users realize higher levels of productivity in a shorter timeframe. The following training services are available:

Training Courses - Unique technological insights not found elsewhere and interactive content in three formats:

  • Classroom: Interactive training is designed and delivered by the PTC technology experts.
  • Virtual Classroom: Instructor-led training over the Internet provides the benefits of classroom training without the travel expense.
  • Web-based training: Self-paced training includes the same comprehensive content as other courses (lecture, demonstrations, hands-on exercises, and assessments).

Corporate Learning Programs - Personalized, role-based training curricula designed to meet specific needs.

Pro/FICIENCY Tool - Performance-based assessments to evaluate proficiency levels to identify learning needs.

For more information on training offerings, course schedules, or to register for a course, visit PTC Training.

Implementation Services

The Implementation Services deploy PTC technology to accelerate adoption of products and releases while minimizing disruption. Prepackaged, fixed-price services leverage the collective expertise from thousands of engagements to shorten learning curves and increase adoption rates for new technology.

Product Development Consulting Services

Product Development Consulting Services help you better leverage technology through high impact improvements in your product development processes. With over 20 years of product development experience and in-depth product knowledge, PTC understands best practices in the areas of engineering, collaboration, and other industry-specific processes and can help you implement them.

Mathcad Integration with Partner Products and Customer Development

If you want to integrate Mathcad with a partner product or you need consulting services, contact your Mathcad Sales and Services representative. If you do not know your Mathcad sales representative, Contact PTC.

Assessment Services

Assessment Services examine your current product development environment including people, processes, and technology adoption to identify the highest value opportunities. PTC then delivers a personalized deployment strategy and business case outlining the benefits of the deployment.