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Customer Support Guide

Code corrections for critical software issues are provided in FlexPLM maintenance releases in the same manner as for Windchill Solutions

  • Temporary patches are delivered via a “rolling” temporary patch. This type of patch contains more than one SPR correction and is built against specific FlexPLM maintenance releases. As new temporary patches are requested, the SPRs are added to the rolling patch cumulatively. As with Windchill temporary patches, FlexPLM rolling temporary patches are for emergency code corrections.
  • Sizing patches extend the size of an OOTB FlexTyped object. In cases where the number of object attributes needs to be increased, you can request a FlexPLM sizing patch from PTC Technical Support. The Technical Support Engineer will provide a requirements document to be filled out. A patch based on these requirements will then be created and distributed.