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Article - CS63378
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Windchill PDMLink: What are the reasons for failure to publish Creo Parametric files with the error "Failure to retrieve <filename> name <name> (err = -4)" for or "...(err = -1)"

Created: 28-Apr-2012   |   Modified: 09-Aug-2019   

Applies To

  • Windchill PDMLink 9.1 to 11.2
  • Windchill ProjectLink 9.1 to 11.2
  • Pro/INTRALINK 8.x + 9.1 to 11.2
  • Windchill PDM Essentials 9.1 to 11.2
  • PTC Arbortext Content Manager 9.1 to 11.2
  • Creo View Adapters 1.0 to 6.0
  • Creo Parametric 1.0 to 6.0
  • Pro/ENGINEER and Creo Elements/Pro Wildfire 4.0 to Wildfire 5.0
  • ProductView Adapters and Creo Elements/View Adapters 12.1 to 13.0
  • Visualization Services (WVS)

Description

  • Failed to publish Creo Parametric Assemblies (.ASM), Parts (.PRT) or Drawings (.DRW)
  • The affected CAD File can be added to workspace and opened in linked session but the regeneration remains in yellow status
  • Error message is reported in worker.log :
Failure to retrieve <model> name <name> (err = -4)      - for parts and assemblies
Failure to retrieve <drawing> name <name> (err = -1)    - for drawings
  • New Pro/ENGINEER drawings created using Save As fails to publish from Windchill PDMLink 9.1
  • Publishing fails with error in the Publish Monitor Job Details:
Failure to retrieve <Shared_Folder>/w1i1j1/xxx.drw name xxx (err = -1)