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Article - CS55399

Error message "Mathcad PDSi viewable support: Setup has detected that you already have a more functional product installed.." is displayed during the installation of Mathcad

Created: 16-Mar-2012   |   Modified: 26-Mar-2019   

Applies To

  • Mathcad 15.0
  • Mathcad Prime 2.0 to 5.0

Description

  • Message Mathcad PDSi viewable support: Setup has detected that you already have a more functional product installed. Setup will now terminate is displayed
  • Mathcad PDSi viewable support component fails with status Unsuccessful
  • PTC Mathcad Viewable Support components installing status: Unsuccessful
  • Error "1920 Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services"