This is a PDF version of Article CS281949 and may be out of date. For the latest version click here
Article - CS281949

ThingWorx Analytics no longer functioning correctly because of a change to the IP address of the host machine

Created: 21-Mar-2018   |   Modified: 07-May-2018   

Applies To

  • ThingWorx Analytics 8.2

Description

  • ThingWorx Analytics Builder cannot connect to ThingWorx Analytics Server after the Host Machine IP address has changed
  • How to update the IP address in the configuration files of ThingWorx Analytics Server
  • Error message
    • [message: Execution error in service script [GetDatasetsAMS] :: java.net.ConnectException: Connection timed out: connect]  at GetDatasetsAMS:18
       GetVersion: ERROR retrieving version from instance 'TempAnalyticsServerRuntimeInstance': JavaException: com.thingworx.common.exceptions.GenericHTTPException: java.net.ConnectException: Connection timed out: connect
      ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ Removal of active session failed ]
      ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ java.lang.NullPointerException: userName was null ][ userName was null ]