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Article - CS281949

ThingWorx Analytics no longer functioning correctly because of a change to the IP address of the host machine

Created: 21-Mar-2018   |   Modified: 26-Sep-2019   

Applies To

  • ThingWorx Analytics 8.2


  • ThingWorx Analytics Builder cannot connect to ThingWorx Analytics Server after the Host Machine IP address has changed
  • How to update the IP address in the configuration files of ThingWorx Analytics Server
  • Error message
    • [message: Execution error in service script [GetDatasetsAMS] :: Connection timed out: connect]  at GetDatasetsAMS:18
       GetVersion: ERROR retrieving version from instance 'TempAnalyticsServerRuntimeInstance': JavaException: com.thingworx.common.exceptions.GenericHTTPException: Connection timed out: connect
      ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ Removal of active session failed ]
      ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ java.lang.NullPointerException: userName was null ][ userName was null ]
  • Executing ResultsThing.VersionInfo() service returns
Service VersionInfo has timed out