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Article - CS265097
Error "This page cannot be displayed" is received when accessing about/versioninfo API in ThingWorx Analytics Server 8.0
Created: 20-Jun-2017 | Modified: 13-Feb-2018
Applies To
- ThingWorx Analytics 8.0
Description
- ThingWorx Analytics installation on Linux failed
- Error Unable to Connect or This page cannot be displayed is displayed in the browser when accessing http://server:port/analytics/1.0/about/versioninfo
- Error accessing Postgres connection when using Docker to install ThingWorx Analytics Server
- The page cannot be displayed when accessing ThingWorx Analytics Server
- Following error is documented in the log:
Error accessing postgres connection: dial tcp xxxx:zzzz: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
- sudo docker logs analytics reports
Waiting for connection to PostgreSQL...
psql: could not connect to server: No route to host
is the server running on host XXXX and accepting TCP/IP connections on port ZZZZ
Or
could not connect to server: Cannot assign requested address
Is the server running on host XXXX and accepting TCP/IP connections on port ZZZZ
psql: could not connect to server: No route to host
is the server running on host XXXX and accepting TCP/IP connections on port ZZZZ
Or
could not connect to server: Cannot assign requested address
Is the server running on host XXXX and accepting TCP/IP connections on port ZZZZ
- org.hibernate.exception.JDBCConnectionException: Could not open connection error after installing ThingWorx Analytics
- The connection between Builder and Server is established in Set page(in ThingWorx Analytics Extension - Analytics Builder UI)
- But when redirect to Data page, the JDBCConnectionException error comes out
- Following error is received when accessing the DATA tab in ThingWorx Analytics Builder
Error invoking service: Wrapped org.apache.http.NoHttpResponseException: XXXX:YYYY failed to respond Cause: XXXX:YYYY failed to respond