Article - CS377454

Automatic Data Collection for ThingWorx 9.3.4, 9.2.9, and 9.1.13 is resulting in installation/upgrade failures

Modified: 23-May-2023   

Applies To

  • ThingWorx Platform 9.3 SP4
  • ThingWorx Platform 9.1 SP13
  • ThingWorx Platform 9.5 SP9


  • Automatic data collection is causing installation and ThingWorx 9.3.4 start up failures
  • The ThingWorx installer is failing on fresh installs and upgrades
  • For manual installs/upgrades, ThingWorx is hanging on startup
  • ThingWorx Version 9.3.4 is unable to run on Port 443
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