Article - CS239053

Creo View Adapters: Some Publish Jobs will fail with the error "Failed to create file" when File-Sync enabled Creo Elements/Direct Modeling and Drafting workers are running simultaneously on the same machine

Modified: 11-Mar-2019   

Applies To

  • Windchill PDMLink 10.1 to 11.1
  • Windchill ProjectLink 10.1 to 11.1
  • Pro/INTRALINK 8.x + 10.1 to 11.1
  • Windchill PDM Essentials 10.1 to 11.1
  • PTC Arbortext Content Manager 10.1 to 11.1
  • Creo View Adapters 2.0 to 5.0
  • Creo Elements/Direct Drafting 17.00 to 20.1
  • Creo Elements/Direct Modeling 17.00 to 20.1
  • Visualization Services (WVS)

Description

  • If a Creo Elements/Direct Modeling worker and a Creo Elements/Direct Drafting worker, with File-Synchronization enabled, are running on a single worker machine, some publish jobs fail to publish due to timeouts errors
  • This issue occurs only when simultaneously publishing on both CEDD and CEDM workers in parallel
  • The following error is displayed in the WVS Job Monitor after for the Creo Elements Direct Modeling job and it fails.
$ERROR$ Failed to create file E:\\ftproot\\ftptemp\\w7i1j38\\0000000360_sdpc.pvz.
  • While this issue is occurring, Publish Jobs for other File Sync workers on the same host (e.g. NX, Inventor, SolidWorks, etc.) will also fail with time-out errors due to the WWGM processes being held up by the Creo Elements /Direct Modeling publishing
  • They will continue to fail until the WWGM process of the problematic Creo Elements/Direct Modeling publish job are shutdown automatically or manually killed
This is a PDF version of Article CS239053 and may be out of date. For the latest version click https://www.ptc.com/en/support/article/CS239053?source=copyurl%2Ccopyurl