Prepare your IT department to support employees using Vuforia Expert Capture.
This step has 1 task:
To reduce downtime and achieve your project goals, it’s important to provide technical support to frontline workers, managers, and subject matter experts within your organization. PTC recommends establishing a “help desk” within your IT department. Help desk personnel should complete Vuforia Expert Capture training so they’re prepared to answer basic questions and troubleshoot issues. PTC offers a one day, on-site, hands-on training workshop to prepare the key members of your team to create and publish procedures using Vuforia Expert Capture. Contact your PTC sales representative to learn more.
In cases when the help desk is unable to resolve the workers’ issue, PTC offers technical support: your organization’s Vuforia Expert Capture administrator may log a case with PTC eSupport. Once received, a member of the technical support team will assist you.
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Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.
Find step-by-step instructions and information about using Vuforia Capture, Vuforia Editor, and Vuforia View in the Help Center.
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